Salesforce Interview Questions

Last updated on Feb 08, 2024
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Salesforce Interview Questions

Salesforce is the world's #1 client relationship with the executives (CRM) stage. Its cloud-based, Salesforce CRM applications for deals, administration, marketing, and services. Salesforce.com, Inc. is an American cloud-based programming organization. It’s headquartered in San Francisco, California. If you are searching for Salesforce interview questions then here, you can find your answers.

Salesforce additionally sells a complementary suite of enterprise applications targeted at client service, marketing automation, analytics, and application development. All Salesforce products run entirely within the cloud; thus there are not any costly setup prices, no maintenance and employees will work from any device with an online connection. Salesforce admin interview questions are important when you are going to attempt an interview.

Salesforce Admin Interview Questions

Here in this article, we will be listing frequently asked Salesforce Interview Questions and Answers with the belief that they will be helpful for you to gain higher marks. Also, to let you know that this article has been written under the guidance of industry professionals and covered all the current competencies.

Q11. What are the standard profiles in Salesforce?
Answer

A profile of that most of the permissions you cannot change is standard profiles. A profile is standard that have Custom Profile label unchecked after you open it. Standard profiles in Salesforce area unit default created with Force.com that cannot be renamed or deleted. Standard profiles which mostly used are:

  • System Administrator
  • Standard User
  • Read Only
  • Solution Manager
  • Marketing User
  • Contract Manager
Q12. What is the difference between profiles and roles in Salesforce?
Answer
S.no Profiles Roles
1. Roles plays one in all the ways that you'll manage access to records. They conjointly impact reports (e.g., "My Teams" filter). Parts get play if your security model (OWD s) are set to personal. a bit a lot of on Roles and the way they impact security. Profiles facilitate confirm record privileges. forward the User will see the record; Profiles assure what the User will do, read or edit there on record. Patterns manage different system privileges still (mass email, export knowledge, etc.)
Q13. How many types of dashboards are there in Salesforce?
Answer

There are four types of the dashboard in Salesforce.

  • Table
  • Chart
  • Gauge
  • Metric
Q14. How to restore data in Salesforce?
Answer

There are two ways to restore lost data in salesforce, but both depending on different situations.

1. When the data is deleted and moved to the recycle bin. Simply go to the CRM homepage. Click on "Recycle Bin" and select "All Recycle Bin." Find your deleted records and press the undelete button.

2. When it is also deleted from the recycle bin. The data in this situation cannot be recovered but can be accessed from the workbench. Select the "Include" radio button under the "Deleted and archived records" statement. Locate the id of the record and choose the "Undelete" option from the drop-down menu.

Q15. What is Data Export Service in Salesforce?
Answer

There are two ways in which data can be exported. Data Export Service and Data Loader. Data Export Service allows you to export all the records of any objects. Data Loader is more flexible. It allows you to select the fields and rows that are needed to export.

Q16. How do you create a lightning app in Salesforce?
Answer
  • Enter App in the Quick Find box in the home tab of Setup and then select App Manager.
  • Now select the New Lightning App and go through the parameters of the "Lightning App Wizard" and click Save and Finish.
  • You can check the new Apo from the App launcher.
Q17. What is visualforce in Salesforce?
Answer

Visualforce is a component-based interface (UI) framework that enables the creation of dynamic, reusable interface. The Visualforce structure is a part of Salesforce’s force.com Platform as a Service (PaaS) offering, which is designed to simplify the development and deployment of cloud applications and websites.

Q18. What is the use of workflow in Salesforce?
Answer

Workflow in Salesforce is a unique method to robotize certain business forms. You can make a standard, and dependent on specific criteria that you set, Salesforce can complete various things, as send an email, make an undertaking, or refresh a field. In this blog entry.

Q19. What is the use of triggers in Salesforce?
Answer

A trigger is an Apex script that executes before or after specific data manipulation language (DML) events occur, such as before object records are inserted into the database or after documents have been deleted. Triggers enable to perform custom actions before or after changes to Salesforce records.

Q20. How to create a mass email template in Salesforce?
Answer
  • Firstly, Log in to your Salesforce account.
  • Click on the arrow icon next to the Username and go to My Settings -> Email -> Email Templates -> New Template.
  • Select the email type and click Next.
  • For the email with letterhead select the Letterhead Creation.
  • Now select the "Available for use" checkbox. Then select the name and pick your required options and click on "Merge Fields" and click on "Save".

Advantages of Salesforce

  • Improved Informational Organization
  • Salesforce CRM for Enhanced Communication
  • CRM Improves Your Customer Service
  • Robotization of Everyday Tasks
  • More noteworthy effectiveness for different groups
  • Improved Analytical Data and Reporting

Salesforce was positioned first in Fortune's 100 Best Companies to Work For in 2018. This time Salesforce is the world’s leading CRM service provider.

Reviewed and verified by Rajesh Kumar Sinha
Rajesh Kumar Sinha

Results-oriented Salesforce Developer with 5+ years of experience designing, developing, and implementing customized solutions on the Salesforce platform. Proficient in Apex, Visualforce, Lightning We...