A hospital's reputation is totally in the hand of its patients and that’s why their satisfaction is an important factor to measure that. And patient satisfaction directly comes from their health outcomes which are linked to the exceptional care they have been provided with.

  • By building personal relationships (if required).
  • Acknowledge their feelings by using the words “I can understand” or “I know how you feel”.
  • Exceptional care of patients always requires their family or loved ones.
  • Include them in their care plan and show positive outcomes.
  • By addressing their physical needs so that they feel comfortable.
BY Best Interview Question ON 08 Jan 2024