Lowe's Interview Questions and Answers

The enquirer can put this question to check how much research you have done before coming to the interview. Prior research will show you are more prepared for the interview.

Situated in North America, Lowe's specializes in business ideas about how customers may improve their homes with various items including paint, cookware, garden supplies, building supplies, etc. It was established in 1946, and in 1996 it unveiled its initial website. The mission statement of Lowe’s shows that the company gives a lot of importance on delivering the right home improvement products to its consumers with the best service, value, and product quality.

This is another chance to tell the interviewer how much you know about the company. You should know that this giant company serves two types of customers. Explain your answer well to show the interviewer that you did your homework well.

Lowe’s serves two types of customers.

If you are working in a store like Lowe’s, you should expect that customers will seek your advice about a particular item by giving a description only. Sometimes they don’t have any idea about the product they are looking for and feel a bit nervous in the store.

• I will question them about the appearance of the merchandise.
• I would ask about the space of the house that a specific product involves and where that product is used.
• I would show them relatable products and ask if it is helpful.
• If the problem still occurs, I will seek my supervisor’s help.

In a large-scale home improvement store like Lowe’s, the nature of the craft itself can pose potential dangers. The interviewer aims to gauge your approach as an employee concerning the significant risk of injuries due to unsafe work practices. How do you prioritize safety and demonstrate responsible behavior in such an environment?

• I will repeat the request to make sure that I 100% understand the task.
• Investigate different questions with my supervisor which could increase the chance of reaching a favorable solution.
• Enlighten my manager about the pros and cons of the task.
• I would ask for an alternate solution to handle the task.
• If I feel that this task has risk associated with it, I will articulate my concern to my supervisor.

By now you must have realized that Lowe’s main clients are for home improvement DIY projects. There are high chances that you will be asked about your prior experience in DIY projects. Even though this experience is not mandatory for the job, it can increase your chance to nail the interview.

I really like doing things for myself that make me freelance and independent. I have redone my lecture room and achieved nice results. I have also redone my house walls several times and even built a bird's nest in my garden. I relish doing DIY projects.

As Lowe’s is very much concerned about its customers and expects to value all its customers. The interviewer is checking if you have learned some lessons from your experience that can help you in this job.

I had to deal with a shopper who shouted at me as his order got delayed. I lost the client as I talked to him with a bit high voice. From this, I have learned to stay calm and professional with all the customers no matter how difficult they may be. Because an upset customer is a client lost.

Talk about your personal interests in home improvement projects. Lowe’s is a giant market leader in this industry and can open a gate of learning opportunities for me. I am very good at managing people and I believe by adding this skill I can achieve business success at Lowe’s.

Every retailer must value its customers if they don’t want to lose them, including Lowe’s. So, it is very important to put customer satisfaction ahead of anything. Every retailer follows this statement that the Customer is always right, and your job is to help them anyway. Convince your interviewer that you will handle the customer with the right professional skills.

• Ask them what makes them disappointed.
• Question them in a calm and understanding manner.
• If they couldn’t be able to trace an item, I will find it for them.
• If they are not happy with a purchased item, I will tell them about Lowe’s return and exchange policy.
• Once I understand their concern, I will be empathic and present a solution to them.
• I will apologize for the inconvenience they had to face.

Everybody knows that a job is never exciting. It's not always fun to work at a profession where you have to perform monotonous or repeated activities. This question is designed to learn more about a candidate's personality and their self-motivation as these are the keys to a company’s success.

When I am asked to do repetitive tasks, I stay motivated by concentrating on the importance of that job. If it is not so exciting that doesn’t mean it is less critical and it is not important at all. By doing that job with all my heart I ensured my supervisor that I can excel in the role. Ultimately, it’s my passion for learning that always encourages me to move forward regardless of how repetitive the task is.

Since Lowe’s values its customers most, you must tell great customer service to hold the position you are interviewing for. The employer wants to check how will you provide excellent customer service to the people who want home improvement or anything.

• Excellent customer service means going beyond the customer’s expectations rather than meeting their expectations.
• Great customer service makes the customer fulfilled whether it was from your pleasant interaction or from the assistance you have offered to them.
• If the customers feel they have made the best purchase decision means great customer service is provided to them.
• If they ensure that they will surely visit your store next time means excellent customer service they have received.
• If a client feels that their time is being valued in the Lowe’s and they didn’t face any problem in tracing an item.
• Providing your customers with knowledgeable and meaningful resources is also a part of great customer service.